Shipping

WHERE DO YOU DELIVER AND HOW MUCH DO YOU CHARGE FOR DELIVERY?

The standard delivery area we operate is highlighted in green on the map below. The minimum order value is £200.00 ex VAT which applies to the green areas on the map below. The following delivery charges would apply:

*Order value between £200 – £349.99 ex VAT delivery charge £50 ex VAT *Order value between £350.00 – £499.99 ex VAT delivery charge £30 ex VAT *Free delivery is available for orders above £500 ex VAT

Delivery Cost for Birch Bulk Deals

*The minimum order on Unilin Bulk products is 3 pallets (you can mix & match on a whole Unilin Bulk Deal range). Nationwide delivery is available.

*Unilin Insulation Bulk Deal products are delivered on articulated vehicles on moffet offload. These deliveries are sub charged at £150 ex. VAT per delivery.

**Free delivery applies to Unilin Bulk products; if you have a forklift on site to offload the lorry, please let our sales team know before ordering. We will arrange alternative transport and amend your order to a £0.00 delivery fee.

WILL YOU DELIVER MY MATERIALS EXACTLY WHERE I NEED THEM?

All deliveries delivered by Danpol Ltd. will be delivered to kerb side only. Customer is required to provide all necessary labour and equipment required to unload materials. An additional charge will be levied if the items have to be redelivered.

WHEN CAN I EXPECT MY ORDER TO BE DELIVERED?

Delivery lead times depend on purchased products and their availability as well as delivery location and transport availability. The average delivery lead time for the majority of orders, delivered within the green areas on the below map, is 2-3 working days from the date of your order, however, it could extend to 5 working days on rare occasions. Once the order has been placed, a member of staff will then be in contact to confirm a delivery date. Deliveries outside green areas can take up to around 7 working days to be delivered. In addition to general delivery lead time, every product has delivery lead time information available on the product page.

We advise that customers wait for their goods to be delivered before arranging work to be undertaken. Danpol Ltd. may not be held liable for any failure to deliver by any stated time or date or any consequential loss resulting from late delivery.

WHAT DO I NEED TO CONSIDER WHEN ACCEPTING MY DELIVERY?

Do not accept damaged products. If possible, take a picture of the damaged materials and refuse delivery. The company will not accept claims for damaged materials if the delivery note is not signed for as damaged. Instead, any damages must be clearly written on the driver’s delivery note, and Danpol Ltd. must be informed accordingly.

CUT OFF TIME AND WORKING DAYS EXPLAINED

Deliveries are made on working days only. Monday, Tuesday, Wednesday, Thursday and Friday are classed as working days with the exception of bank holidays. All orders placed on Saturday and Sunday will be processed on Monday.

Delivery is non-refundable and collection/return of each order or individual product is subject to a minimum of £30.00 ex VAT charge plus a re-stocking charge, of a minimum of 25%. All amendments to the delivery or the delivery address, once the goods have left the warehouse, may result in additional fees, i.e. redirection to a different location rather than the one provided at the time of the order; rescheduled delivery if rescheduled once the driver is already on the way; delivery that can not be completed due to accessibility will be classed as a wasted journey; refused delivery, except if the goods are faulty or not the ones ordered; excessive time driver is held on site will also be charged. All charges are individual and based on location, size of the lorry, size of the order, time spent on site etc. For more information and fee guide, please contact our support team on 01895 901 601 or support@danpol.co.uk